Shipping Policy

Processing Time

Orders are processed and printed within 3-7 business days depending on order size and complexity:

• Small orders (1-3 items): 3-5 business days
• Medium orders (4-10 items): 5-7 business days
• Large orders (10+ items or complex): 7-14 business days
• Custom designs: Add 2-5 business days

Shipping Methods

Shipping costs are calculated at checkout based on weight and dimensions.

Free Shipping

• Standard orders: Free shipping on orders over $75
• Members: Free shipping on orders over $50
• VIP Members: Always free shipping

Shipping Locations

We currently ship to:

• United States: All 50 states, including Alaska and Hawaii
• International: Available for orders over $100 - contact us for a quote

Note: International customers are responsible for customs fees and import duties.

Order Tracking

Once your order ships, you will receive:

• Email notification with tracking number
• Link to track your package
• Updates on delivery status

Track your order on our Tracking Page.

Shipping Delays

Shipping times are estimates and not guaranteed. Delays may occur due to:

• Weather events
• Carrier delays
• Holiday rush (November-January)
• Address issues

If your package is delayed, please contact the carrier with your tracking number or contact us for assistance.

Incorrect Address

Please double-check your shipping address before completing your order. If you notice an error:

• Before shipping: Contact us immediately to correct the address
• After shipping: We cannot redirect packages. You will need to wait for the package to be returned to us, then pay for re-shipping.

Lost or Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier. If your package shows delivered but you didn't receive it:

1. Check with neighbors and household members
2. Contact the carrier to investigate
3. File a police report if stolen
4. Contact us - we may be able to offer a discount on replacement

Rush Orders

Need it fast? We offer rush processing:

• Priority Processing: $15 - Order printed within 1-3 business days
• Express Processing: $30 - Order printed within 24-48 hours

Rush processing fees do not include expedited shipping - select UPS 2-Day at checkout for fastest delivery.

Questions?

Contact us at shipping@js3dprinting.com with any shipping questions.